Frequently Asked Questions
How do I find my nearest dealer?
You can find your local Marin Bikes Dealer by using our dealer locator.
What size bicycle do I need?
There are many factors to choosing the right size bicycle. Arm, torso and leg length plus fitness level and flexibility are very important factors in the sizing process. For this reason, visiting your local dealer to fit you to a bicycle and provide test rides to ensure comfort and safety is the best way to get you on the proper size bike. We include size suggestions on the bike model overview tabs. You can see the 2020 Sizing Chart here.
I broke my derailleur hanger, where can I purchase a replacement?
Replacement derailleur hangers can be purchased through your local Marin Bikes dealer or US customers can visit our online store. Have your bike's serial number and model name handy when contacting a dealer for your replacement part. This will help them order the correct part for you. Your serial number can be found underneath the frame around the bottom bracket (area of frame where the cranks are attached to the bike). A replacement hanger chart can be found on our resources page.
Can you send me a catalog?
We do not send catalogs in order to preserve our natural resources. Instead, we recommend utilizing our website to find information on our bikes or dropping by one of our Marin authorized dealers to pick one up.
Do you sell framesets?
We have a very limited selection of framesets for sale. Please contact your local Marin Bikes Dealer for pricing and availability.
Can you repaint my Marin bicycle?
We do not repaint bicycles or offer custom paint jobs at this time.
Do you have touch up paint for your bicycles?
Due to the environmental impacts of producing and storing extra paint we have ceased to carry touch up containers. If you have a bike in need of some paint repair the best solution is to visit your local car repair or hobby store. Both of these resources have large assortments of paint and paint pens perfect for filling nicks and scratches. They also carry gloss and matte clear coats to match your frame finish.
What is the warranty on my Marin bike?
You can review Marin Bike's North American Limited Warranty. Warranty coverage may vary based on country of residence. Contact your Marin Bikes dealer for detailed information on the warranty applicable to your market.
Is there a weight limit for your bikes?
Please check the Marin owners manual for the weight limits, based on the type of bike. Riding style, riding conditions, and many other factors can be equally important as the weight of the rider. Additionally, the maximum weight that full suspension models are rated for can be limited by the maximum air pressure that the rear shock is rated for. Marin recommends that you have your bike inspected regularly by a qualified professional bike mechanic to ensure its integrity.
How can I tell if a specific new part will be compatible with my Marin?
Bicycles use many different sizes and standards of components. It’s important that you purchase, and install parts that are correct for your frame. Understand the correct fit for parts requires significant knowledge and experience, and it is not possible to compress that into a web site FAQ answer. We strongly suggest that you consult a qualified mechanic or sales person at your local bike store, to ensure you get the right part.
Can you send warranty items for my Marin directly to me?
In order to ensure your bike is restored to its proper functioning condition, we will only send warranty replacement items to a local dealer or professional bike shop.
I bought a Marin bicycle from a friend, is my bike still covered by a warranty?
Sorry, but no. The warranty is only available to the original purchaser of the Marin bike.
Can I register my bike online?
Yes, just go to our bike registration page.
I purchased my Marin bicycle from Performance Bicycle, how do I receive warranty service?
Performance Bicycle is no longer an authorized dealer of Marin Bikes. If you have a Marin bicycle and it needs warranty attention, please take it your nearest Marin dealer which can be found on the Marin website. Please note that we will need a copy of your receipt to process any warranty claims. The warranty is only valid if the bicycle is purchased from, and assembled by, an authorized Marin dealer.
Still Have Questions?
Marin Bikes • 1450 Technology Lane, Suite 100, Petaluma, CA 94954 • United States
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